- Categories:Service support
- Time of issue:2019-08-21 00:00:00
I. Service Purpose:
Customer first, quality first, quality service, make friends
Ii. Service Commitment:
1. Pre-sales service
(1) If the user needs, help the user who is not familiar with the product to choose the most suitable product, the correct specification and model.
(2) Warmly receive users' calls and letters, and quickly deal with users' calls, letters, faxes and other inquiries.
2. Services for sale
(1) Organize production in strict accordance with the contract technical requirements and relevant national standards, ensure quality and quantity, and deliver the goods at the agreed place on time
(2) If the product is required to be supplied in advance due to user selection error, insufficient order quantity or special circumstances, we will give priority to the production and try our best to meet the requirements of users.
3. After-sales service
(1) The company implements the system of after-sales service in place within 24 hours, that is, after the street users need to provide after-sales service notice, the marketing service personnel of our company will arrive at the site of users within 24 hours to provide services.
(2) Our company shall be responsible for the damage, quality problems and filling of the products before they are submitted for inspection.
(3) in the warranty period (18 months) from the date of delivery of the quality problem of the existence or occurrence, confirmed by the both sides, it is my company, my company is responsible for the free defect processing or change, return money, and commitment to service in place, usually 6 days within three days of emergency services in place, reasonable expenses shall be borne by our company.
(4) The quality problem is confirmed by both parties to be caused by the user's responsibility, and our company will actively assist in solving the problem and strive to meet the user's requirements.
(5) because of the change of the user design, product specification, type, quantity change, our company will actively response, urgent user anxious, to meet user requirements, if the user has ordered products more than actual demand or because of the change of design and the original order products can not continue to use, our company will actively cooperate with the user to do good post-processing work, reduce the financial burden on the user.
(6) If the user needs to provide technical guidance during installation and use, our company will send professional technicians to provide services for free in time. Meet user requirements.
(7) the company set up user profiles, and regularly visit the user, phone calls and written to the user, asking the user comments and Suggestions, advice to users and the quality problem, statistics and analysis, constantly improve the management of the company, step in and improve the quality of product quality and marketing services, the pursuit of perfection, to meet the needs of users.
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